Constance Stay Safe

 

As the cloud begins to clear and the sun slowly starts to peep through, we have the pleasure to announce that our hotels and resorts in Seychelles, Maldives and Madagascar are open.
Mauritius is opening in phases. 1st phase: 15th of July until the 30th of September. As of October, it will be fully open. We look forward to welcoming you back to our shores soon.

Our priority is still unchanged and the health and safety of our guests and colleagues is our utmost priority. As always, our guests remain at the centre of everything we do.

From Seychelles to the Maldives, Mauritius to Madagascar, we have implemented an enhanced sanitary protocol at all our hotels and resorts.

Our reinforced sanitary protocol, Constance Stay Safe, is still in place as we feel it is important to demonstrate our commitment to the health of our guests and stakeholders and compliance to World Health Organization, SGS standards and local health guidelines. Our goal is that our guests enjoy their experience with us in a secure environment and with peace of mind.

Moreover, all our staff has been trained in our heightened COVID-19 cleaning & sanitising protocols. A dedicated medical team is onsite to ensure rapid interventions if required.

Each of our brands, with professionalism and dedication, will guarantee a memorable stay while not compromising on health and safety standards.

At Constance Hotels & Resorts, we continue to offer luxury experiences and warm service in authentic natural surroundings so that our guests can relish every moment.

At C Resorts, we continue to showcase the local life and energy, along with encouraging our guests to have active holidays in our beautiful, natural playground at C Mauritius.

Our commitment is to continue safely deliver the experiences our guests love, customised as per their preferences, with genuine and authentic service, delivered with generosity.

Constance Stay Safe main areas of focus are as follows:

Arrival/Departure

  • Mandatory temperature checks at the entrance
  • Contactless check-in available
  • Dedicated minimised entry points
  • Fully automated sanitisation station
  • Guest luggage disinfection
  • Room keys are disinfected before every use
  • Resort vehicle/boat is disinfected before and after transit
  • Complimentary sanitisers, face masks and gloves made available

Guest Rooms

  • Deep cleaning of the room after every checkout
  • Water testing in rooms to maintain quality and avoid bacteria development
  • Room service protocols follow strict HACCP standards.
    Room Service sealed cutlery

Food & Beverage

  • Number of seats reduced to maintain social distancing
  • Outlet sanitisation
  • Guest sanitisation stations
  • Sanitised cutlery and wrapped for service
  • E-menu and ordering is available via Constance app
  • Touchless menu and payment
  • Room Service sealed cutlery

Gym, Spa & Kids Club

  • Our Fitness Centre is open on a reservation basis only and under strict hygiene regulations as instructed by the local health authorities.
  • Our Spa is open on a reservation basis only and under strict hygiene regulations.
  • Babysitting services are available on a reservation basis only. All Babysitting services are done in open-air areas only. In the evenings, babysitting cannot be done inside the guest’s room and will only take place in the Kid’s Club or in a designated vacant room (subject to availability).


Do visit the government website of the island you are travelling to in advance. You will find all necessary precautions, additional information and PCR test procedures.

Travelling to Seychelles, click here.
For the Maldives, click here.
Eager to visit Mauritius, find all updates here. See here for Madagascar.


Our goal is for our guests to enjoy their holiday in confidence knowing that they are in a safe and secure environment. Here's our full Constance Stay Safe protocol.

We will update you on our safety measures regularly. Stay safe and see you soon.

        JJV

 




Jean-Jacques Vallet

Chief Executive Officer