Constance Stay Safe

 

We are pleased to announce that we are working towards the reopening of our hotels and resorts.
Today, more than ever, the health and safety of our guests and colleagues is our utmost priority. As always, our guests remain at the centre of everything we do.

The recent virus outbreak encourages us to focus more on our robust sanitary practices already in place throughout our resorts. As such we are opening our doors gradually.

Both Constance Ephelia and Constance Lemuria are now 'Safe Tourism Certified' and we are pleased to announce that we will be able to safely welcome you back as from the 1st of September 2020.

Our reinforced sanitary protocol, Constance Stay Safe, is still in place as we feel it is important to demonstrate our commitment to the health of our guests and stakeholders and compliance to World Health Organization, SGS standards and local health guidelines. Our goal is that our guests enjoy their experience with us in a secure environment and with peace of mind.

Moreover, all our staff have been trained in our heightened COVID-19 cleaning & sanitising protocols. A dedicated medical team is onsite to ensure rapid interventions if required.

Each of our brands, with professionalism and dedication, will guarantee a memorable stay while not compromising on health and safety standards.

At Constance Hotels & Resorts, we continue to offer luxury experiences and warm service in authentic natural surroundings so that our guests can relish every moment.

At C Resorts, we continue to showcase the local life and energy, along with encouraging our guests to have active holidays in our beautiful, natural playground at C Mauritius.

Our commitment is to continue safely deliver the experiences our guests love, customized as per their preferences, with genuine and authentic service, delivered with generosity.

Constance Stay Safe main areas of focus as follows:

Arrival/Departure

  • Mandatory temperature checks at the entrance
  • Contactless check-in available
  • Dedicated minimised entry points
  • Fully automated sanitisation station
  • Guest luggage disinfection
  • Room keys are disinfected before every use
  • Resort vehicle/boat is disinfected before and after transit
  • Complimentary sanitisers, face masks and gloves made available

Guest Rooms

  • Deep cleaning of the room after every checkout
  • Water testing in rooms to maintain quality and avoid bacteria development
  • Room service protocols follow strict HACCP standards.
    Room Service sealed cutlery

Food & Beverage

  • Number of seats reduced to maintain social distancing
  • Outlet sanitisation
  • Guest sanitisation stations
  • Sanitised cutlery and wrapped for service
  • E-menu and ordering is available via Constance app
  • Touchless menu and payment
  • Room Service sealed cutlery

Gym & Spa

  • Gym and spa floor in line with local sanitary guidelines
  • Temperature screening & sanitizers available
  • Advanced booking required
  • Shared contact items and surfaces sanitised after each interaction

PCR Test

Constance Lemuria Seychelles

  • All guests travelling to Seychelles should have a valid PCR test certificate done no longer than 72hrs before travelling. Further to requirements from some airlines, whilst staying at Constance Lemuria Seychelles: a PCR test can be done at Baie St Anne Hospital on Praslin prior to departure (on appointment).
  • Our Nurse at the hotel can help to arrange the appointments if necessary.
  • The test will be carried out on Praslin on Mondays - Fridays while on Mahé on Saturdays - Sundays.
  • To make arrangements for the COVID 19 test, kindly email your request with details to covid19test@health.gov.sc or call (248) 4388410 during working hours in the weekdays.
  • The hotel can arrange a transfer to the hospital at an extra cost.
  • All guests should also have valid health & travel insurance. (including coverage for all treatments and repatriation for events related to Covid-19).

Constance Ephelia Seychelles

  • All guests travelling to Seychelles should have a valid PCR test certificate done no longer than 72hrs before travelling.
  • Further to requirements from some airlines, whilst staying at Constance Ephelia Seychelles: a PCR test can be done at Victoria Hospital on Mahe prior to departure (on appointment).
  • Guests will need to book for their appointment in advance.
  • To make arrangements for the COVID 19 test, kindly email your request with details to covid19test@health.gov.sc or call (248) 4388410 during working hours in the weekdays.
  • The hotel can arrange a transfer to the hospital at extra costs.
  • All guests should also have valid health & travel insurance. (including coverage for all treatments and repatriation for events related to Covid-19).

Constance Moofushi & Constance Halaveli Maldives

  • No client will be allowed onto Constance Moofushi or Constance Halaveli without a negative PCR test certificate.
  • For clients in receipt of a negative PCR test certificate:
    -Upon arrival at Constance Lounge, all clients will be asked to take a further PCR test conducted by the Hotel medical team (at no additional cost to the client).
    Whilst the test is processed, clients will be able to proceed to the hotel where upon arrival they will be asked to remain in the privacy of their villa until test results are received.
    -We do not expect this process to take more than 12 hours, but it could take up to a maximum of 24 hours.
    -If a negative test result is received, the client may leave their villa and move around the hotel as normal.
    -If the test result returns positive, the client will be asked to continue to self-isolate in their villa.
  • All travellers travelling to and from the Maldives are required to submit a self-health declaration within 24 hours prior to their departure to/from the Maldives.
  • Please access this link: https://imuga.immigration.gov.mv/ethd
  • All guests travelling to and from the Maldives are required to submit a self-health declaration within 24 hours prior to their departure to/from the Maldives. Please access this link: https://imuga.immigration.gov.mv/
    Moreover, the negative PCR test result must be attached while completing this Travel Health Declaration form, which has to be submitted online by all arriving passengers before arrival (but not exceeding 24 hours before arrival time).
  • All guests should also have valid health & travel insurance. (including coverage for all treatments and repatriation for events related to Covid-19)
  • A copy of the negative PCR test result still needs to be brought and shown (upon request), clearly showing the name, address of the laboratory, results and date of the sample taken.
  • We would require a scanned copy of the guest passports to be sent to us via email two days before landing for a faster process. Should we receive this information earlier, the above process could be done faster.
  • Further to requirements from some airlines, a PCR test can be done at the hotel prior to departure from the Maldives. USD 185 per person which includes the on-site test and all logistics to and from Male for processing.

Constance Tsarabanjina Madagascar

As from the 1st of October, global travellers will be able to travel to the island of Nosy be.

  • All guests will need a return ticket on arriving at Fascène airport.
  • A negative result of a PCR test carried out 72 hours before arriving in Madagascar.
  • A signed letter of commitment, acknowledging the Covid-19 related health measures in Madagascar.
  • A completed health form.
  • Compliance with all airport procedures, in particular, taking temperatures and using a disinfectant corridor.
  • A PCR test at the traveller’s expense (for a fee of 100,000 ariary and carried out in various places that will be notified later by the health authorities) 72 hours before departure – if destination country so requires.
  • The hotel can arrange a transfer to the hospital at extra cost or there will be an extra for all logistics to and from Nosy for processing the PCR test.

In addition, the authorities report that tourists must carry a local phone chip so they can be easily monitored if a case is suspected.

If necessary and at the request of the hotel, they may be required to report visits/excursions made during the day so that contact cases can be traced.


Our goal is for our guests to enjoy their holiday in confidence knowing that they are in a safe and secure environment. Here's our full Constance Stay Safe protocol.


We will update you on our safety measures regularly. Stay safe and see you soon.

        JJV

Jean-Jacques Vallet
Chief Executive Officer