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Constance Hotels and Resorts is proud to be among the Top Performers list of
ReviewPro’s Small Luxury Brand category in the
Top Luxury Hotel & Brand Report
ReviewPro, the leading provider of online reputation and social media analytic for the hospitality industry,
allocated the second place to Constance Le prince Maurice in the Small Luxury Brand category
of the Top Luxury Hotel and Brand Report.
An analysis based on the reviews of 88 hotel brands in the world!
Jean-Jacques Vallet, Chief Executive Officer of Constance Hotels and Resorts
find this recognition truly rewarding and is also an encouragement to the whole team:
“We are delighted to receive this new recognition, focusing on customer reviews as listening to our guests sits at the heart of our business strategy...
We put our customer at the centre of everything we do, and our success is built on the capacity of our committed team members to be attentive and to communicate directly with them.
Moreover, we’ve been focusing on building the brand awareness and engagement in the digital space.
This leads to more personalised luxury experiences.”
Already featured among the best luxury hotel brands last year, Constance Hotels and Resorts register an increase of its Global Review Index (GRI), from 93.7% in 2014 to 94.4% this year.
This progress underlines the passion of Constance Hotels and Resorts to offer high-quality hospitality services.
In the Individual Luxury Hotels category of the Top Luxury Hotel and Brand Report,
Constance Le Prince Maurice comes in the 8th position with 97.4% of GR based
on 2 million online reviews on 2330 luxury hotels in the world posted in 2014.
This new ranking confirms the excellence of Constance Le Prince Maurice
among the top luxury hotels in the world.
About Top Luxury Hotel and Brand Report:
For the Top Luxury Hotel and Brand Report 2015, ReviewPro divided the brands into two groups:
Large Luxury Brands, for groups with 20 or more hotels, and Small Luxury Brands for those with fewer than 20.
After splitting the sample, ReviewPro calculated its proprietary online reputation score, the Global Review Index (GRI), for both hotels and brands based on guest reviews from 142 online travel agencies (OTAs) and review sites in 45 languages.