Job title: F&B Manager - Constance Hotels and Resorts
The Food and Beverage Manager is responsible for the efficient operations of the Food and Beverages Department of the hotel. He collaborates with the Executive Chef to ensure that guests receive the highest level of food and beverages service at all times as according to company policies and standards.
•To ensure that guests feel welcomed and comfortable in all F&B outlets including Restaurants, Bars, In-Room Dining Service and in all places where F&B Services are provided to guests.
•To anticipate and attend to guests needs in all F&B outlets and ensure maximum guest satisfaction at all times.
•To ensure that guests are properly informed and guided as to the choices available to them in terms of F&B services.
•To meet guests regularly, listen to and discuss their preferences so as to ensure the best possible fit between guests requirements and services provided.
•To deal promptly with customer complaints and launch service recovery procedures whenever necessary.
•Improve the Food & Beverage Customer Satisfaction rating.
•To promote incremental sales revenue in the F&B department.
•To prepare yearly F&B operating and CAPEX budgets.
•To monitor F&B budgets and costs as per company policy.
•To control inventories of Food and Beverage commodities, small equipment and other consumables.
•To ensure adequate yield and profitability of F&B operations
•At least three years working experience in a similar position within a five star environment.